Frequently Asked Questions
Our Pool and Spa FAQ
We’ve listed a few of our most frequently asked questions. If you can’t find the answer you are looking for, visit us in-store or drop us a line. We’re here to help and no question is too silly.
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With advancements in technology, looking after a swimming pool doesn’t have to be time consuming. You can either invest in a ioniser which is a way to reduce the amount of chemicals used to keep your pool water healthy. Robotic cleaners remove unwanted debris, or you can just hire pool care company like us.
If you’ve never looked after a pool before, the task can be rather daunting, particularly if you are renting and it’s part of your lease agreement to keep the water sparkling. Our friendly pool guy is able to visit you and walk you through everything you need and the requirements to keep the pool in premium condition. Alternatively, you can leave it all to us.
You can operate your pool features (eg robotic cleaner, water heater and blower control) from a wall panel or remote control. You may also be able to access these features via smartphone or mobile computer device.
Generally, a filter will need to run for a minimum of 8 hours a day when it is being used a lot and approximately 4 to 6 hours per day during winter months.
The general rule is that if you are adding more than 5cm of water to your pool every week, chances are you may have a leak that’s worth getting a professional to investigate.
When the pH level is high it means the pool water is too alkaline. The water will appear cloudy and cause calcification, usually at water level, which will look black and grimy if you don’t take care of it. Swimmers are likely to experience burning eyes and noses, as well as a rash or itchy skin. It can also cause swimwear, pool toys and equipment to deteriorate. You will need to purchase pH Minus which can be spread on the surface of the water. However if that doesn’t work, don’t hesitate to contact us.
If the acidity of your water is too high, it will dissolve pool tiling grouting and plaster. it corrodes swimming pool equipment, causes swimwear to fade, and will result in burning eyes and noses, and itchy skin.
It may be due to the water you used to fill your pool if it has has a low pH level or if due to torrential rain. Alternatively you may have used too much pH Minus. Human sweat, body oils, urine and salvia can effect the levels as well.
Chlorine levels are reduced by a number of factors—exposure to the sun (this can be reduced by the addition of a pool cover), the number of bodies swimming, dirt, debris, low or high pH levels, even not adding enough chlorine for the size of your pool.
If you swimming pool is being used on a daily basis, it’s recommended to test your pH and chlorine levels a minimum of twice per week. A chlorinator is a good way of maintaining a consistent level.
Depending on the size of your pool and how green it is, it can take approximately two days, or longer if it’s particularly bad.
Most leaks, pool repairs, even green pools can be repaired without draining the water. However, there maybe cases where this is unavoidable. Before we can make a judgement call, we really need the opportunity to evaluate what your pool needs by conducting an onsite visit.
Only if it’s the first time we have visited your premises. Our team can be trusted to do the job at hand without disturbing any other areas of your property. We also offer holiday maintenance, so you can go away and know you’ll come home to your pool being swim-ready.
Floating solar lights, not only look cool, they are a cost-effective way to light the water for visibility and safety. The addition of garden solar lights around the pool, which provide extra illumination.
If you like swimming in the evening, pool lights provide visibility in the water for safety and illuminates any unwanted visitors—snakes and cane toads.
No. A pool cover isn’t a necessity, but it can help reduce the amount of chlorine evaporated by the sunlight, keep the water warmer and protect your pool from cane toads before you plunge into the water.